CRM Siebel Developer

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Employer: Accenture
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.07.2015
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    Requirements
    • Deep knowledge of Siebel (or other CRM, e.g. AMDOCS Clarify, etc.) application and CRM processes (Order Management, SFA, Call Center, Campaigns, Reporting)
    • Experience with IT operational processes
    • Experience with handling database interactions (SQL statements, DML)
    • University education and at least 3 years work experience in IT
    • Well structured, action-oriented approach to problem solving
    • Advanced communication skills (verbal & written, technical & interpersonal) in English
    • Eagerness to learn
    • Flexible in terms of accepting the short-term travelling abroad
    • Extensive travel availability


    Additional qualifications:

    • Knowledge of Telco architecture and experience with key areas within Telecommunication Company is an advantage
    • Knowledge of other industries (Health, Products, etc.) is an advantage
    • Management and leadership experience and experience in building and leading teams in an often changing environment are beneficial
    • Experience with client-facing positions
    • Experience with project management is an advantage

    Responsibilities

    • Gathering and clarification of functional and technical requirements usually connected with client facing role
    • Analysis, design and implementation of changes in Siebel application based on the specification in the customer/maintenance requirements
    • Preparation and continuous update of all required documents
    • Participation on testing and acceptance process
    • Recommendations to the client on matters of effective utilization of software package's features
    • Proposals / recommendations of new enhancement which requires great understanding of the business processes
    • Contribution to a high-performing motivated workgroup
    • Observance of defined methodology and standards

    Place of work: Bratislava

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