Partner Tool Support - French/Spanish/Italian/German/ Russian

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.04.2015
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    Join us and work for one of the largest PC vendors in the world! Our client is a well-known multinational information technology company which provides products, technologies, software, solutions and services to consumers in all kind of sectors. Everything they do, they do to make technology more practical, usable, and valuable to their customers. Be part of a team who stares down obstacles on a daily basis!

    Requirements:
    - Minimum one year office work experience;
    - Advanced English knowledge and advanced languages: French/Spanish/Italian/German or Russian;
    - Must have very good knowledge in using PC and Microsoft Office (Outlook, Excel, PowerPoint, Word), Internet Explorer;
    - Ability to work as part of a remote/virtual team;
    - Good communication skills (good questioning and listening skills)

    Competences:
    - Strong motivation, good eye for detail, high degree of accuracy;
    - Customer service mentality;
    - Positive attitude and professional conduct;
    - Self motivated and task oriented;
    - Customer oriented – keep customer always in mind;
    - Valuable individual but very good team player;
    - Flexibility and adaptability;
    - Ability to take initiative and develop solutions;
    - Perfectionist approach to detailed work;
    - Strong analytical skills;
    - Ability to work under pressure;
    - Meet agreed deadlines for action;
    - Deliver quality outputs;
    - Interest in learning new systems;
    - Ability to handle multiple tasks;

    Responsabilitati

    - Act as the front-end focal point for EMEA company partner inquiries via web, email or telephone;
    - Provide immediate solutions to partners on the very first contact whenever possible;
    - Proactively escalate any issue identified in the supported tools;
    - Own responsibility of analyzing, understanding, interpreting the customer’s support requests;
    - Create support documentation and maintain with updated information;
    - Act as an interface between IT/L2 support and end-users;
    - Coordinate customer complaint escalation process and serve as a focal point for contact and resolution;
    - Test new releases;
    - Perform additional process operational tasks within agreed timelines/deadlines;
    - Attend the mandatory team meetings, APT meetings;
    - Support company PRM L1 Support projects and bring his/her own contribution to them;
    - Show active interest in learning, in order to provide the highest quality support to our customers;
    - Incorporate a broad knowledge base and high level of communication skills to ensure customer satisfaction;
    - Maintain archives in order to provide information’s continuity.

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