Technical Support Agent with Spanish and English

VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

• Student or University Graduate (Technical University Degree is an advantage);
• 0-2 years of related work experience, or an equivalent combination of education and experience;
• Good knowledge of Microsoft Operating Systems local and remote administration;
• Good knowledge of the Microsoft Office family applications (especially Outlook);
• Fluency in English and Spanish is mandatory;
• Very good communication skills;
• Customer service skills;
• Flexibility and should be able to work shift patterns.

• Provides technical guidance in activities associated with the identification, prioritization and resolution of reported problems by telephone and e-mail;
• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers;
• May prepare help desk incident reports and assist in hardware and software evaluation;
• Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

• The possibility to work in a multinational company;
•The possibility to work within a young team;
• Flexible schedule;
•Good salary package;
• Other bonuses;

Period: 5 months, with the possibility of continuing on another project.
Starting date: March