Processes Improvement Support

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

• University degree in business administrations or comparable;
• Fluency in English, both written and spoken;
• Additional language as German, Spanish, Italian or French is an advantage;
• Excellent Microsoft Office skills (esp. Word, Excel and PowerPoint);
• 2 years experience in administrative areas;
• Learning Management System experience (ideally Plateau/Success factors LMS) is a plus;
• Customer focused attitude with strong communication skills, both written and verbal;
• Excellent interpersonal, intercultural and organizational skills;
• Self-starter, quick learner mentality and team player spirit;
• Sensitive to intercultural differences, corporate politics and confidential data.

• Develop and redesign new process flows, aiming for a better customer experience;
• Create process improvement plans;
• Identify and report dysfunctions detected in work instructions after results analyze - propose corrective measures – implement changes
• Create standard operating procedures;
• Create presentations and documents in order to meet customer's expectations in accordance with the company's internal communication standards
• Manage different on-site customer events.
• Manage training providers (e.g. Language trainings);
• Administer training programs. Contact vendors for special training services;
• Manage Training-Services Group Mailbox in case;
• Collect and compile data (travel and billing data etc.);
• Stays informed on educational systems within the area of activity;
• Provide end to end project management for specific training processes;
• Act as interface to different project members;
• Organize events according to overall planning;
• Coordinate and supervise various training projects and services;
• Prepare and deliver reports, as required.