Technical Support with Polish

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

If you have:

- Excellent English and Polish level
- Bachelor degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications.
- Minimum 2-3 years related work experience in a Technical Support / Technical Service Desk environment.
- Excellent communication skills
- Experience with Knowledge Management best practices
- Experience with Call Center best practices
- Experience in a multinational environment
- Strong problem solving skills
– Ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers.
- Basic knowledge of computers, electric & electronic concepts and devices
- Experience with wide range of operating systems incl. Windows CE and Windows Mobile
- Champions Change, continuous improvement mindset
- Fosters teamwork and diversity, knowledge sharing mindset
- Strongly preferred but not required is a selection of the following competencies: o Knowledge of Industry related technology and applications: familiarity with Bar Code symbologies, Imaging technology
o Experience with wide range of operating systems incl. Windows CE and Windows Mobile
o Working knowledge of WLAN/GSM/GPRS/EDGE/CDMA/GPS/BT communication protocols
o Experience with networks and RF connectivity
o Industry wireless network certifications, examples: CWNA, CCNA, CCDA, CCNP, CCDP
o A working knowledge of basic test equipment utilized in systems analysis including protocol analyzers (Omni-Peak), network analyzers and other monitoring tools.
o Knowledge of label printers and media.
o Growth and customer focus
o Gets results:
- Proactive and resourceful
- Able to drive the activities necessary to bring tasks to conclusion o Must be able to multi-task, prioritize and work independently as well as in a team.

Then your responsibilities are:

- Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
- Provide pre- and post sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.
- Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management.
- Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality.
- Support the knowledge-sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database. - Create, track and monitor CRM records for all incoming support requests. Keep CRM system updated with current information on the support case, related activities and resolution.
- Maintain and extend product knowledge by self-study and by attending relevant training sessions.

Additional information:
• Location: RO14. Home office not permitted
• Travel: minimum. Up to 3% of the time.

Principal Networks & Contact Links:
• Customers
• Technical Support Engineers (tier 1, tier 2, tier 3), Technical Support Supervisor/Manager, Knowledge Management Specialists, Project Managers
• Other colleagues: Solution Architects, Sales Operations, Service & Repair.

If you are interested in this position, hit the "Apply" button!”

Link to One Honeywell Culture video from Honeywell YouTube Channel: http://www.youtube.com/watch?v=CcMf_TFS0kA.

Link to join Honeywell’s Talent Network: http://careersathoneywell.com/en/newsletternew.

Link to career site: www.careersathoneywell.com.