Junior Technical Support Consultant
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Employer: | Finastra |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 02.12.2015 |
Remote work: | On-site |
We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.
Requirements
Bachelor (prefferably masters degree at least commenced) in Economics/Finance/ IT
Customer focus
Fiancial Market knowledge and interest
IT skills: SQL, C++ (preferably)
Excellent written and communications skills
Be able to cope with pressure and deal with multiple tasks at once
Strong analytical abilities
Attention to detail
Respond to user requests
Ensure that the client is able to utilise the product properly as per their needs
Update clients on the progress towards issue resolution
Hold client calls as to ascertain client needs and priorities
Keep abreast of developments in the financial markets
Keep abreast of product developments
Passing feedback on to other departments
Tracking issues sent to other departments and ensuring a resolution to the client’s satisfaction is attained
Completing monthly, quarterly and ad-hoc reports
As a consultant you will need to understand both the product as well as the financial instruments that are being recorded with the aid of the product. You will be involved in helping our clients utilise the product in order to obtain the results they desire: be it trade workflows, financial instruments’ prices, risk indicators, etc.
You will be in contact with our clients on a daily basis providing them with knowledge and know how as well as with other divisions within the company representing client needs.
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