Junior Technical Support Consultant

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Employer: Finastra
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.12.2015
    Remote work: On-site
    Short company description

    We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

    Requirements

    Bachelor (prefferably masters degree at least commenced) in Economics/Finance/ IT
    Customer focus
    Fiancial Market knowledge and interest
    IT skills: SQL, C++ (preferably)
    Excellent written and communications skills
    Be able to cope with pressure and deal with multiple tasks at once
    Strong analytical abilities
    Attention to detail

    Responsibilities

    Respond to user requests
    Ensure that the client is able to utilise the product properly as per their needs
    Update clients on the progress towards issue resolution
    Hold client calls as to ascertain client needs and priorities
    Keep abreast of developments in the financial markets
    Keep abreast of product developments
    Passing feedback on to other departments
    Tracking issues sent to other departments and ensuring a resolution to the client’s satisfaction is attained
    Completing monthly, quarterly and ad-hoc reports

    Other info

    As a consultant you will need to understand both the product as well as the financial instruments that are being recorded with the aid of the product. You will be involved in helping our clients utilise the product in order to obtain the results they desire: be it trade workflows, financial instruments’ prices, risk indicators, etc.
    You will be in contact with our clients on a daily basis providing them with knowledge and know how as well as with other divisions within the company representing client needs.

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