SUPPORT SERVICE RENEWALS SPECIALIST (EVENING SHIFTS)

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

EXPERIENCE:
• The successful candidate will have at least 1 year of experience in sales/telesales and customer relationship, preferably in IT Hardware & Software.
• A sound understanding of the region, customer behavior and a keen interest in developing this knowledge would be a plus.
• The position will require working flexibly and openly with a wide range of team-members.

QUALIFICATIONS:
• English proficiency
• Very good communication skills, both written and verbal
• Proven experience of IT-Hardware & Software support services and components is considered a plus
• Good customer skills
• Proven influencing and negotiation skills
• Strong objection handling abilities
• Good numeracy and attention to detail
• Ability to effectively manage multiple tasks and priorities
• Ability to adapt and acquire new skills quickly
• Experience of using computer systems
• Ability to work in a high pressured, fast moving and challenging environment

• Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
• Accountable for timely service renewals for small to medium-sized customers in assigned territory.
• Educates customers on e-business practices and any associated contractual implications.
• Accurately forecasts business targets and opportunities in territory.
• Promptly handles and solves customer objections and complaints.
• Prepares correct sales orders and quotes.

Availability for late shifts (14:00 - 23:00)