Vendor Management Team Leader

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

University Degree
Purchasing, Sales or Senior Administration experience at a supervisory level or above
Understanding of Financial Management (Invoicing Management, Purchase Orders)
People Management skills and coaching
Experience of working in complex, high change and high performance environment
Fluent in English
People Management and coaching skills
Decision making skills
Negotiation skills
Team management and working skills
Commercial acumen
Problem solving skills
IT literate, particularly intermediate/advanced MS Excel and Database skills
Ability to work in a multi-cultural environment
Ability to work remotely and virtually with others
Work on own initiative
Confident and professional telephone manner
Ability to grasp concepts quickly
Able to understand the Xerox Services business and HR Shared Service offering
Able to understand the client drivers for outsourcing

Leads the Vendor Management Operational (VM) teams in the day-to-day sourcing of external and internal training provision on behalf of clients. The role holder will manage, on a day to day basis, the overall performance of their assigned team and individual team members (Senior and Junior VM), in the delivery of services. The role’s purpose is to build, manage and deliver a high performance vendor management team within area of responsibility.

The Team Leader (TL) will have contact with training vendors/suppliers; learner contact; internal Xerox Services Training Administration (TA) team; Internal Accounts Department and other internal functions (HR, IT, Finance). Additionally, the TL, will have responsibility for gathering, compiling and producing management information reports (both standard and ad-hoc) as required.

The TL will utilise a range of IT software and tools and works to service level agreements and standardised agreed processes.

The suitable candidate should be able to demonstrate a range of skills and abilities gained through experience in a similar Supervisory, Team Lead or Management facing role, and able to display their ability to work under pressure in a new and evolving environment whilst meeting service level agreements. The TL will be able to demonstrate the ability to coach teams and individuals toward high levels of performance.

Major responsibilities:

Effectively manage the team in delivering the day to day external training requests:

Evaluates information received and assesses learner requirements
Ensures accuracy of information received and if applicable requests or clarifies further information from the client
Provides direction for the team
Conducts 1-1’s and performance reviews with each team member to ensure development focus
Delegates and allocates tasks for the distribution of work throughout the team in order to meet service level agreement / targets

Effectively manages day to day contact with external vendors or training bodies:

Liaise with training administration team leader to ensure a cohesive and collaborative relationship to meeting the clients requirements

Liaise with client organizations:

Work with the client’s Learning & Development departments and learners to ensure requests are fulfilled satisfactorily

Provide Management Information to the VM Country Lead

Support the team in proactively identifying cost-saving initiatives

Query resolution of:
Vendor/Training supplier requirements
Client L&D questions and queries
Escalated client delegate questions and queries

Proactively identify recommendations for process improvements in conjunction with the client and internal departments and implement accordingly:
To existing processes
New processes

At peak request times; TL needs to process requests and support team in achieving performance targets