Partner Support Specialist with German Skills (Job number #1367108)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education:
- Bachelor Degree in Business Administration, or an equivalent combination of education and experience.

Experience:
- Previous business experience (1-3 years).

Essentials:
- Business understanding and sense of Customer satisfaction, strong communication and interpersonal skills.
- Interest in Computer tools, rigor in execution.
- Good ability to interact with multi-organization team.
- Strong autonomy and pro-activeness.
- Willingness to work in a team and ability to involve HP counterparts.
- Experience in maintaining strong working relationships and effective lines of communication with internal partners.
- Experience in answering to a wide range of complex inquiries (non-standard solutions).
- General understanding of catalog and content processes.
- Experience in taking care of ongoing business and system administration.
- Previous experience includes different business admin functions with direct customer impact, ideally include Sales and/or IT.
- Generic understanding of catalog design and architecture.
Experience of Microsoft Office Tools.
- Can do & problem solving attitude.
- Excellent & clear communication skills (both written and spoken).
- Organizational and analytical skills.
- Quality and details oriented.
- Interpersonal skills.

Language:
- Excellent English AND German spoken/written.

The Partner Support team provides support services to all partners using the CPQ tools offered in EMEA by HP. The team offers support on access issues, performance and availability of systems and data related issues.


The environment is highly international and an integral part of the sales support process, which represents the direct linkage between HP’s Partners and the supporting operations team.

The Support Specialist is fully accountable for:

- Support the HP partners by receiving, analyzing and solving the assigned issues, if included in the team scope.
- Involve the IT Support teams for issues requiring an IT fix (simple or complex calls, including system bugs).
- Involve other business support teams when needed.
- Escalate unresolved cases by providing full details to the dedicated IT teams.
- On request, perform root cause analysis on issues, trigger or run improvement projects, provide facts and metrics.
- The key contacts to carry out the daily activities are the IT and business support teams. The Support Specialist is expected to provide also internal customers with proactive information on any issue potentially affecting the CPQ related activities, in order to prevent negative impact on partners.