Assets Coordinator (Print Services)

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Background, skills, experience and qualifications
•Strong IT skills capable of using multiple Xerox systems with training
•Ability to liaise with clients – obtain data over the phone
•Understanding of workflow processes and ability to change.
•Attention to detail
•Proactive approach and self-motivated
•Good communication skills both verbal and written
•Ability to build strong relationships with remote delivery organization

Role specific competencies and requirements

Primary Skillset Needs
•Language competency – English needs to be excellent verbal and written
•MS skills – advanced Excel essential
•MS powerpoint – strong skills in putting together pack from template

Secondary Skillset Needs
•MS Access – beneficial but not essential

Role Scope

Responsible for asset management of fleet services for Managed print service customers.

Act as point of contact for Move, Add, Change, Delete and internal data collection for meter reading and billing. Escalation point for issues with consumable delivery etc.

Major Responsibilities
•Remote meter read collection
•Billing input into Mercury system and provision of back up data to invoice
•Invoice validation
•Move, Add, Change, Delete and asset mgmt. system updates, organizing the logistics of machine moves/liaising with CEVA (logistics) and client regarding delivery/removal of kit
•Maintain asset mgmt. system with updates of contacts and equipment moves
•Production of Management information pack for client review meeting
•Handling client escalations
•Supporting achievement of Service Level Agreement’s
•Ensure feedback from client is passed on to the delivery team to help service improvements
•Implementing effective workflow processes.

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title "Assets Coordinator (Print Services)".