Agency Contractor Labor Desk-French Skills (Job no #1362687)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

First level university degree with a focus in business or economics recommended or equivalent experience.
· Typically +1year of experience as admin HR/customer support

Knowledge and Skills Required:

· Basic analytical skills.
· Good business application skills (e.g., Microsoft Excel).
· Excellent communication skills.
· Excellent teamwork skills.
Mastery in English and fluent in French

Job Duties (for multiple HP sites):

· Review of requisitions initiated by Engagement Manager for clarity and completeness

· Broadcast open requests to Suppliers

· Provide candidate review prior to submitting approved candidates to Engagement Managers

o Screening of resumes, to ensure that skills/qualifications match requests

o validate candidate rate against HP’s target rate

· Review and approve draft orders in HP’s technology solution

· Initiate rate exception process as needed

· Validate that all on-boarding requirements have been completed

· Work with Engagement Managers to ensure time/expense approvals are complete

· Act as liaison between Engagement Managers and Suppliers for AC absences, extensions and terminations

· Monitor and provide notification to HP Engagement Manager of upcoming assignment end dates at 60, 30 and 14 days and determine the Engagement Manager's intent to extend or end assignment

· Provide 1st level of support and call routing for program and technology issues / questions

· Provide day-to-day tool and process training to Engagement Managers as requested

· Facilitate resolution of issues (with Supplier) between an Agency Contractor and Engagement Manager

· Manage requests that are older than 14 calendar days per documented process

· Ensure compliance to all HP policies and processes

· Ensure audit trail compliance

· Provide support for work schedule reductions and emergency terminations

· Participate in weekly Regional program reviews

Accountabilities:

· Quality assurance – screening of candidates to ensure that skills/qualifications match request

· Responsible for meeting the following Service Level Agreement (SLA) metrics:

o Release of requests within 4 hours of receipt (metric: 90%+ compliance)

o Review candidate submittals and submit to Engagement Managers within 24 hours (metric: 90%+ compliance)

o Submit at least 3 qualified candidate resumes to Engagement Manager within 2 business days of HP’s request (metric: 90%+ compliance)

o On-boarding documentation compliance (metric: 100% compliance on trade topics/90%+ for non-trade topics)