Collections Analyst with Spanish/French Skills (Job #1363954)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:
· First level university degree with a focus in business or economics recommended or equivalent experience.
· Typically 2-4 years of experience in collection.


Knowledge and Skills Required:
· Intermediate written and verbal communication, negotiation, and conflict resolution skills.
· Advanced English skills and Spanish or French skills
· Intermediate accounting knowledge.
· Intermediate problem solving skills.
· Basic computer skills.
· Intermediate prioritization skills.
· Basic understanding of risk mitigation tools.
· Intermediate understanding of order management process.
· Intermediate understanding of dispute management process.
· Intermediate understanding of collection processes and financial concepts.
· Intermediate influence skills

Planning

Prepare monthly collections strategies
Prioritize workload with minimal supervision
Establish action plan to meet/exceed metrics
Effectively forecast month-end metric results
Report progress on an ongoing basis


Customer Contact

Manage a complex AR portfolio
Demonstrate sound judgment, prompt follow-up, and timely escalations
Learn customer infrastructure, processes, contacts
Identify, negotiate, and implement payment solutions and customer process improvements
Escalate disputes & non-responsiveness situations to internal/external contacts
Document collections in centralized system
Build and maintain strong internal and external customer relationships
Communicate across multiple business partners (Sales, OM, Finance, AR, and Tax) to resolve receivable issues.
Identifies “at risk” customers and engages key contacts to resolve AR issues.
Follows Company and department policies and processes.


Dispute Resolution and Process Reengineering

Facilitate dispute management process
Identify root causes of problems and recommend solutions
Communicate issues to cross-functional partners and facilitate dialogue through to resolution
Identify and implement process changes
Identify and manage disputed accounts per the dispute resolution process.
Document and track problem frequencies


Escalations

Acts as own resolver in most issues
First level escalation point for identified internal disputes
Escalation point for Collection Specialists to assist in resolving customer receivable issues
Assist Collection Specialists with difficult research and reconciliation situations
Communicate recommendations and results to management
Effectively engage all impacted business partners to ensure timely resolution