CRM Analyst

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Employer: Conduent
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Iasi
  • Updated at: 18.02.2015
    Remote work: On-site
    Short company description

    Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

    Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

    Requirements

    - Administrative/Office experience
    - Good verbal/written communication skills
    - PC and IT literate
    - Effective listening
    - Good presentation & training skills
    - Experience of a CRM
    - Advanced Microsoft Excel skills

    Responsibilities

    Xerox (UK) Professional Services (referred to as ‘PS’ in this document) have a Microsoft Access based revenue tracker where we track and manage revenue items related to the team’s activity (both Analyst time and software solutions). The tracker is manually updated when new items are loaded in eSAP, and when items are closed due to completion.

    Role Scope
    - Daily checks for new and closed items within the eSAP reports.
    - Updates to PS revenue tracker for new items and items that can be closed.
    - Creation of reports for Business Managers and teams.
    - Work with others in the Xerox business to close items and manage issues.

    Major Responsibilities
    - Create new customers and projects within the CRM system.
    - Maintain / update customers and projects within the CRM system.
    - Be the ‘Go To’ person for individuals in the team (helpdesk) for CRM system questions and issues.
    - Provide weekly status reports as to the team’s completion of their timesheets, and notify Business Managers about any missing timesheets.
    - Provide monthly reporting data for Business Managers to use as part of general team activity and workload planning.
    - Attend XE CRM system administration / development meetings to represent PS (UK) position. Provide feedback to PS Business Managers.

    Other info

    If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, please apply online or drop you resume in English at recruitment.ro@xerox.com with the title "CRM Analyst".

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