HR Customer Service

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Experience in Customer Service;
Experience related with Human Resources would be an advantage;
Excellent Communication skills;
Fluency in English;
Flexible and eager to learn.

May perform one or more of the following:

Responds to telephone and e-mail inquiries and complaints related with Human Resources issues using standard scripts, policies and procedures.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Gathers information, researches/resolves inquiries and logs customer calls
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title “HR Customer Service”.