Reporting Analyst (Salesforce.com) (English / German)

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Background, skills, experience and qualifications:
- Team player with flexible and committed, can-do approach and able to organise, plan and prioritise their own work.
- Possess a willingness to take prime responsibility/accountability for own tasks
- Flexible approach to meet changing requirements as and when they arise
- Able to work on own initiative
- Disciplined and methodical with good attention to detail
- Willing to support all areas of the department to meet deadlines

Role specific competencies and requirements:
- Language Skills: English - Fluent in written and spoken
German skills would be a plus
- Good interpersonal and influencing skills
- Ability to work with virtual teams
- Experience of working within sales environment
- Good verbal/written communication skills
- PC and IT literate
- Effective listening
- Good presentation & training skills
- Experience of Salesforce.com (SFDC)
- Excel skills
- Training and/or sales experience

Role Scope:
The role supports the achievement of the LEO and GCO business plans. Salesforce.com is a business critical system that supports the sales management process. The Administrator supports the sales communities across the countries.

Major Responsibilities:
- SFDC user training and support across region – new user induction training, refresher training, new functionality training, daily usage
- SFDC user administration
- Account administration – setting up accounts, account teams, opportunities, firmographics , DUNS
- Perform contact cleaning - reporting and cleaning of contact data
- Creation, processing, distribution and management of SFDC reports – on ad-hoc and regular basis
- Maintain and ensure high data quality within SFDC
- Ensure data coherence and consistency between SFDC, the local ERP system and other interrelated systems – account segmentation, coverage alignment, MIF uploads, cross reference alignment
- Maintain a good knowledge of Xerox business strategy, rules and processes (current and future) to ensure that SFDC reflects it for each country
- Support marketing campaigns and lead management/processing – contact selection, campaign setup, lead processing
- Represent countries at SFDC communities – submitting and championing change requests, participation in ECCB meetings

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, please apply online or drop you resume in English at recruitment.ro@xerox.com with the title "Reporting Analyst".