Customer Care Agent with Italian

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Vezi toate job-urile Customer Care Agent with Italian active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.01.2015
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    ROLE PURPOSE:
    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

    Company client description
    Our client is a market leader in the business segment, also the first operator in Romania included in the portfolio since 2003, integrated communications services for business customers: mobile voice and data solutions, fixed voice services that service dedicated fixed data, all with a single private network communications.

    Requirements:
    - fluent english and italian language
    - verbal and written communication skills
    - listening skills
    - problem analysis and problem solving
    - customer service orientation
    - organizational skills
    - attention to detail
    - judgment
    - adaptability
    - team work
    - stress tolerance
    - resilience

    Responsabilitati

    - answer calls
    - handle customer inquiries both telephonically and sometimes by email
    - research required information using available resources
    - manage and resolve customer complaints
    - provide customers with product and service information
    - enter new customer information into system
    - update existing customer information
    - process orders, forms and applications
    - identify and escalate priority issues
    - route calls to appropriate resource
    - follow up customer calls where necessary
    - document all call information according to standard operating procedures
    - complete call logs
    - produce call reports

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