Customer Care Agent with Italian
Acest job nu mai este activ!Vezi toate job-urile Prohuman active.Vezi toate job-urile Customer Care Agent with Italian active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Prohuman |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
|
Actualizat la: | 17.01.2015 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
ROLE PURPOSE:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Company client description
Our client is a market leader in the business segment, also the first operator in Romania included in the portfolio since 2003, integrated communications services for business customers: mobile voice and data solutions, fixed voice services that service dedicated fixed data, all with a single private network communications.
Requirements:
- fluent english and italian language
- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- customer service orientation
- organizational skills
- attention to detail
- judgment
- adaptability
- team work
- stress tolerance
- resilience
- answer calls
- handle customer inquiries both telephonically and sometimes by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Job-uri similare care te-ar putea interesa: |
|
---|---|
Customer Support with Romanian BUCURESTI, | |
Service Desk Agent with English Aplica fara CV | |
Customer Services Agent with French Aplica fara CV | |
Vezi job-uri similare (324) |
Raporteaza eroarea la