Account Manager

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Hard skills:
- Genuine curiosity about gaming and a good understanding of the online industry.
- Experience with management of client relationships.
- Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development.
- Experience of data-based performance analysis, reporting and statistics.
- A familiarity and understanding of the software development life-cycle and software release management.
- Excellent English written and oral communication skills.
- Experience from the IT/Telecoms or similar technical field is a plus.
- A technical understanding of web services is desirable.

Soft skills:
- Result-oriented.
- Ability to multitask.
- Creative thinking.
- Attention to details.

We're looking for a bright and enthusiastic English speaker to join our Account Management team!
It is a great opportunity, to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square. The Account Manager will be responsible for managing the relationship with EveryMatrix's gaming platform existing clients, while also taking over the client relationship when a new contract is signed. As part of the client-facing team, you will be expected to gain an understanding of clients’ gaming sites and to be able to produce solutions for operational and marketing challenges that come up.This position also requires some mobility on your side, travelling being occasionally necessary.

Key Responsibilities:

- To provide account management and support for clients.
- To work closely with the Head of Account Management team and take over part of his tasks
- To work with clients in optimizing ROI across gaming products.
- To collect, verify and rank clients’ non-technical and technical requirements for new product features and functions.
- To present new product upgrades and functionality and to ensure clients have an understanding of the product development roadmap.
- To manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients.
- To work with clients to ensure the continual improvement of all aspects of the service for all parties.
- To assure the confidence of your customers and build long term relationships.
- To act as an internal advocate for the client.
- To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service.
- To conduct training sessions with new clients.
- To review and analyse data in order to identify key usage trends.

Benefits:

- We provide a daily catered lunch
- We offer you a health insurance package
- Access to an ever-growing, IT library
- Access to our in-house gym
- We offer relocation bonus & accommodation support
- We hold team-building activities and office parties throughout the year
- Our offices are in the heart of the city, at Unirii Square
- You will be part of a young and pleasant work environment
- We lighten up our workplace with an entertainment corner