L1 IT Support Specialist (English only)

We are a leading technology company who constantly empowers people to envision and reach their full potential.

People are the foundation of our company. This is why we encourage and support them in every initiative and step of their career, valuing talent, energy and commitment over immediate resources’ availability and empty numbers. The engine of our growth and performance is being powered by their
open-mindedness, fairness, and team spirit.

What sets us apart is our ability to take up new challenges and learn every day in our common effort to exceed our customers’ expectations and expand the frontiers of technology innovation.

We identify gifted, open-minded and committed specialists, willing to evolve both as professionals and as human beings and we put all our efforts in helping them perform at their best.

We welcome people:
• Eager to take on new challenges and learn new things;
• Who put their heart, mind, and soul into everything they do;
• Who enjoy sharing knowledge and have team spirit.

If you are ready to engineer your future, join our team now!

• Fluency in English (both written and verbal)

• Proven IT education and 1 year job experience or 5 years of experience as an IT specialist

•Specialized know how on Windows, Network, Active Directory, Databases

• Route all Service Desk non solvable incidents/service requests to the appropriate level support, based on agreed service levels

• Keeping users informed on how to get updates on request status and progress

• Responding to client queries, providing timely resolutions to client issues

• Knowledge of standard office applications such as MS Office, operating system Windows 7 , networking knowledge and server experience

• Performing in international software support delivery processes and environments

• Maintaining highest client satisfaction - performing problem management and end-to-end problem ownership