Credit & Collections Specialist

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Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.09.2015
    Remote work: On-site
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Requirements:
    - Proficient English knowledge (other European language will be a strong advantage)
    - 2+ years of experience within a multinational environment/ banking industry
    - Excellent communication skills, both internally across distances and externally
    - Customer oriented

    Responsibilities

    Honeywell Building Solutions (HBS) is a strategic business unit in Automation and Control Solutions (ACS). HBS installs and maintains the systems to help keep buildings and facilities safe, secure, comfortable and cost-efficient, and is a leading providing of energy efficiency solutions worldwide. HBS specializes in service of critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management.

    Responsibilities:
    - Proactive customer invoice negotiation and collections enablement.
    - Ensuring deadlines are met, working towards/and achieving goals for Net Working Capital (WC)/Accounts Receivable (AR) and Dispute prevention goals
    - Actively participates to reducing the number of indebted customers' accounts. This has a direct impact on the unbilled projects and also for the billed receivables.
    - In order to proactively manage the balance between the billing performed in due time and maximizing the receivables, maintain the relation between the external clients and internal project managers.
    - Solving the disputes together with the Honeywell engineers and Finance team.
    - Managing the assigned clients portfolio and offering support in the reconciliation of the received payments.
    - Identifying the accounts that can no longer be collected and escalating them to the necessary teams.
    - Analyzing the blocked orders and adjusting the credit limits in accordance with the internal procedures.
    - Unblocking the orders that do not represent a risk for the business and requesting new payment methods and terms.
    - Establishing and maintaining stable relations with all the departments involved in the process (Admin, Sales, Engineers).

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