HRO Team Leader with Russian and English

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Must have:

- Experience in HR / Payroll processing (Russian preferable)
- Should have worked with HR process outsourcing (helpdesk, payroll etc)
- Knowledge of global HR policies & Practices Proficiency
- Proficiency in Russian and English in business context
Good to have:
- Ability to work in a global HR environment. Exposure to different geographies.
- Ability to ensure appropriate and efficient case resolution
- Exposure to various HR tools & technology
- Exposure to process mapping tools like Visio for documentation
- Worked on creation of training documents for processes

- Lead team of Transaction processors.
- Resolve Customer Cases and work on escalated cases.
- Assist team members to research and solve customer cases.
- Discuss cases with specialists to find solutions.
- Identify trends and high volume inquires that may indicate corporate-wide issues; inform management as appropriate
- Maintain good service level.
- Train and develop team members
- Coach and provide feedback to team members
- Create developmental plans for each team member
- Recognize and reward quality performance
- Conduct quality monitorings for Team
- Ensure Team meets audit and compliance requirements
- Be proficient in all applications
- Manage the metrics agreed for the client dashboard

Benefits:
- Opportunity to work in a young and dynamic environment;
- Attractive benefits package;
- Opportunity to develop and learn constantly;
- Access to internal trainings (job related and soft skills trainings).