Human Resources Assistant Manager with French

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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- Technical Competencies (must have) :

1. At least 5 years of Experience in Payroll Processing ( French preferable)
2. Should have worked with HR process outsourcing (helpdesk, payroll etc)
3. Knowledge of global HR policies & Practices
4. Proficiency in French and English in business context

- Technical Competencies (Good to have):

1. Ability to work in a global HR environment. Exposure to different geographies.
2. Ability to ensure appropriate and efficient case resolution
3. Exposure to various HR tools & technology
4. Transition of new processes and system implementation
5. Process flow mapping with aid of business tools
6. Process Documentation and creation of operational procedures

1. This position will be responsible for managing multiple teams working within a particular function or will manage multiple functions (Functions — HR Admin, Payroll, Time Management etc.)
2. Will be responsible for Process Documentation and Updates
3. Stakeholder interaction- will interact with client Function Head (e.g. Payroll, Time Management, HR Admin etc. as the case may be), Client SMEs and Process Experts.
4. Responsibilities- End to End case management of cases , service excellence ( meeting KPIs, SLAs), stakeholder satisfaction, process improvement, issue analysis and resolution, process and resource optimization, interaction with SMEs
5. Managing Teams for different European countries and maintaining employee satisfaction.
6. Develop and implement strategies to attain optimum results in processing accurately and customer satisfaction
7. Ensure excellent customer service is achieved
Drive consistency and accuracy to deliver on-time results
8. Identify trends and process gaps
9. Simplify processes and eliminate unnecessary steps
10. Educate and develop associates for better performance
11. Plan and guide development of team members
12. Ensure accurate measurement and reporting procedures are in place
13. Engage with client SMEs to ensure appropriate and efficient case resolution
14. Provide guidance, clarification and interpretation of company policy
15. Proficient in HR database applications (Workday) preferred) and Microsoft applications to resolve customer issues
16. Management of SLA / KPIs

Benefits:
- Opportunity to work in a young and dynamic environment;
- Attractive benefits package;
- Opportunity to develop and learn constantly;
- Access to internal trainings (job related and soft skills trainings).