IT Help Desk with German - Project Based

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Employer: confidential
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: freelancer-colaborator
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.12.2014
    Remote work: On-site
    Requirements

    Good communication skills (oral/written) in German
    Microsoft office applications
    Basic knowledge on OSX & Linux
    Knowledge of computer software and hardware
    Enthusiasm for passing on technical knowledge and experience
    Excellent product and general technical knowledge
    Ability to work unsupervised
    Basic complaint and conflict resolution skills
    Social Media monitoring (Twitter, Facebook etc.)

    Responsibilities

    - Provide 1st level trouble-shooting
    - Provide pre-sales information about our products
    - Support customers in the optimal usage of products
    - Communicate via phone, e-mail & Social Media platforms

    Other info

    Project Timeline: December 15th 2014 - January 9th 2015
    Working Program: Monday-Friday 09:00-18:00
    Competitive salary package

    For the students involved in IT related program studies, this project represents a real opportunity to gain the required early practice experience.

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