VoIP Engineer 1st Line

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements:

Education: Academic level
Experience, Skills & Competencies:
- English proficiency
- Experience in a multinational environment
- Experience configuring and troubleshooting VOIP services from call manager to endpoints (fixed, mobile, soft) including gateways
- Desirable to have a minimum of 1,5 years technical experience in the following technologies: IMS — (CSSF, HSS, DNS, SBC); CUCM — (Call manager, Dial plan, Unity, Presence)

Must have technical / professional qualifications:
- Good understanding of the following technologies: IP networking, GSM, GPRS, 3G/ UMTS LTE
- Good understanding of the following signalling protocols: SIP, SS7, SIGTRAN,MAP

Desirable competencies, knowledge and experience:
- CCNA
- Good knowledge of Windows or Unix Scripting, routing protocols (BGP / OSPF)
- Understanding and operational experience of hosting solutions — VMWARE / Vcenter
- Good understanding of ITIL methodology

Don’t miss this unique opportunity to enjoy a high challenging profile role, to progress in your career and to develop experience within a world leading and multinational organization.

Vodafone Shared Services Center is part of a Global Services Center and will cater for Vodafone operations in different countries, as well as for the Vodafone Group. Our success comes from the outstanding people that make it happen for our customers every day!

We’re at our best when you’re at yours!

Vodafone
Power to you

Role purpose:

Provide and operate Vodafone’s latest technology services of unified communications / voice over IP solutions for global enterprise customers. Ensure high availability and optimal performance of all aspects of customer’s services. Constantly improve and optimize existing ways of working and deliver cost efficient services of high quality.

Key - Responsibilities:

- Perform monitoring and troubleshooting activities for customer services, using available tools. (1.5 Line Support)
- Accurately classify, diagnose, and resolve platform and services incidents at first line.
- Notifying customers of service affecting events and alarms. Prepare major incident reports for use by problem and incident management.
- Collaborate with colleagues in technical specialist roles to resolve complex technical incidents.
- Working to defined service level agreements and key performance indicators.
- Assisting in the building of knowledge and skills throughout the team and to work to continuously improve service to customers.
- The role operates on a shift pattern, 8h x 3, to cover 24/7.

What we offer:

- Private medical and dental care insurance;
- Life insurance;
- Dedicated employee phone subscription;
- Special discounts for gyms and retailers;
- Project specific training;
- A youthful and multicultural working environment with dedicated professionals and great development opportunities.

We’re at our best when you’re at yours!

Vodafone
Power to you

***NOTE: We thank all those who apply; however, only those selected for further consideration in the selection process will be contacted.

We are welcoming all applications from the persons who have the legal right to work in Romania.