Service Executive (Italian speaker)

- previous experience in tourism or customer care will be considered as valuable asset;
- excellent oral and written communication skills;
- customer oriented approach;
- results focusing and proven ability to meet tight deadlines;
- attention to details;
- analytic skills;
- team player;
- fast learner and willing to professionally develop on a long term within our young and dynamic team;
- flexible and open to change and challenges;
- positive and friendly attitude;
- advanced knowledge of English is mandatory;
- fluency in Italian;
- proficient usage of Ms Office, Outlook;

- Action all booking requests, cancellations and amendments quickly, efficiently and accurately.
- Input confirmations and update relevant systems.
- Where first choice service is not available, select and offer the best alternative according to relevant criteria.
- Develop good working relationships with Suppliers
- Coordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.
- Monitor booking situation of services and highlight to management any potential issues.
- Assist members of the Service Reservation Team and other departments as and when workload dictates.
- Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines.
- Process prepayments if and when required
- Maximize profits whenever possible by requesting special budgets.