IT Customer Service Representative with German (SAP)

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 28.05.2016
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    - Fluency in German and English;
    - Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
    - Verbal and written communication skills;
    - Listening skills;
    - Problem solving and analysis;
    - Customer service orientation.

    Responsibilities

    - Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
    - Identifies customer’ issues and follows defined procedures to solve them
    - Documents troubleshooting efforts and records customer information in data capture tool
    - Develops and maintains a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction
    - Participate in on-the-job training and classroom training
    - Promotes products and services to meet customer’s needs
    - May act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
    - May deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material

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