Team Leader for Outbound Sales team

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Proficiency for English skills
Previous experience in BPO company
2+ years of supervisory/management experience is required or progressive experience up to and including leadership, coaching and/or supervisory roles
2+ years proven consultative sales and business development experience with proven track record of repeatedly achieving targets
Proven communication skills (written, verbal, presentation and phone) with the ability to work with all levels of employee
Proven leadership skills
Highly analytical, with a track record of being a strong problem solver, capable of translating analysis and insights into actionable business plans

Preferred Qualifications:

Ability to learn quickly and handle complexity, change and ambiguity
Proven technical ability with customer-relationship management programs(salesforce.com)
Successful track record in recruiting and hiring top talent
Passion and knowledge of traditional and digital media and its competitive landscape

Strive to maximize department revenue and meet or exceed individual and team sales targets
Coach, train, develop and assist in career development at the individual and team level
Regularly monitor individual productivity metrics on call volume, call duration, standing appointments and other relevant productivity metrics
Develop and monitor performance plans to include developing action plans based on daily, weekly and monthly analysis of all performance metrics
Assist with hiring and workforce planning
Continuously analyze and evaluate departmental productivity and identify opportunities for improvement of systems and processes
Work to build a team environment with strong morale, positive energy, consultative and a goal-oriented culture

What we offer:

Multicultural environment where you can further develop your career;
Leadership training program;
Pleasant working environment - fun & relaxing area.
Attractive benefits package - private healthcare services, life insurance, meal tickets.