Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
IT Helpdesk Technician French and English - part time
Acest job nu mai este activ!Vezi toate job-urile Stefanini Romania active.Vezi toate job-urile IT Helpdesk Technician French and English - part time active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Stefanini Romania |
Domeniu: |
|
Tip job: | part-time |
Nivel job: | Student/Absolvent |
Orase: |
|
Actualizat la: | 10.12.2014 |
Remote work: | On-site |
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
- Proficiency in French and English languages is a must;
- Knowledge of and/or experience supporting Windows and MS Office products;
- Excellent troubleshooting capability;
- Previous successful customer service experience is considered an advantage;
- Sound judgment and decision making skills;
- Strong analytical, technical, problem solving and organizational skills;
- Process and procedure oriented;
- Strong written and oral communication skills;
- Team player, self motivated, organized, detail oriented and able to handle changing priorities;
- Able to communicate problems/issues to customers in a non-technical manner.
- Availability for weekend and night shifts.
The support analyst will be the first point of contact for all IT service desk incidents and requests for our customer. The analyst will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The analyst must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
- Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
- Troubleshoot hardware, software and network related issues;
- Provide restorative or maintenance actions to resolve end-user issues;
- Assist with defining and documenting knowledge base articles;
- Assist with special project work as needed;
- Escalate problems to the next level of support when necessary;
- Consistently meet or exceed requirement performance criteria.
Job-uri similare care te-ar putea interesa: |
|
---|---|
Game Presenter with English 3000 - 4200 RON NET / luna | |
GAcademy - Language upskilling program for French speakers (Bucharest, RO) Aplica fara CV | |
Back-office Support Ambassador - French and English(Remote) Remote | |
Vezi job-uri similare (871) |
Raporteaza eroarea la