Support Engineer
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Employer: | Luxoft Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 19.08.2015 |
Remote work: | On-site |
About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.
• up to 3 years (Level 1), 3 to 6 years (Level 2), over 6 years (Level 3) of relevant experience in a software technical support position, solving problems and troubleshooting at the level 2, 3, or 4 support. This role requires broadly based technical expertise and advanced problem skills.
• Self-motivated with strong troubleshooting and analytical skills. This person takes ownership of solving the customers' issues and sees it through to a successful conclusion.
• Programming/Support experience with Java, C++, JavaScript or Objective C
• Experience with several of the following: networking internals (understanding how networks work from a software point of view), HTTP, WebSockets, J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, SOAP
• Enjoy working with people and a customer driven attitude is critical
• Strong technical, written and verbal communication skills
• Bachelor's degree in Engineering/Computer Science or equivalent
• Provide telephone and/or email consultation to debug our customer's more complex problems.
• Utilize good communication skills (telephone/email) to provide excellent support to Kaazing's customer base
• Understand the problem reported by the customer and reproduce it locally within the support lab
• Document problems accurately and completely, their solutions, and defects
• Investigate and provide workarounds as applicable
• Work with other teams within Support as required
• Manage workload efficiently while being able to resolve time-critical situations professionally
• Learn the technologies required for supporting the Kaazing's products
• Create KnowledgeBase articles (FAQ/Solutions) that provide repeat value to the Kaazing's customer base
As part of a multi-national team you will provide L2 support for a software-based WebComms (web communications) platform - enables mobile users, marketplaces and machines to connect and communicate in real-time, more reliably and at unprecedented scale.
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