EOC SUPPORT ADMINISTRATOR

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Employer: Emerson
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 05.01.2015
    Remote work: On-site
    Short company description

    Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found it. Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide. Together, we’re changing the world, and we have all the resources to help you achieve your professional goals. Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

    Requirements

    - Bachelor level degree course (preferably in the Computer Science/Information Technology/Engineering/Science field) prefered.
    - Three (3) to five (5) years experience accepted in lieu of bachelor degree.
    - One (1) to three (3) years experience with bachelor degree.
    - Excellent written and verbal communication skills (English).
    - A+, ITIL v3 and or other related certification are a plus.
    - Demonstrated experience with one or more of the following:
    o Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher).
    o UNIX/Linux (Solaris 9 and higher, LINUX any variant or any other UNIX equivalent platform).
    o Network - Local Area, Wide Area and Wireless Networks (Network and File Sharing: TCP/IP, NFS, and CIFS).
    o Monitoring Tools (Network, Server, Security or equivalent tools).
    o Network & Security Monitoring tools.

    Responsibilities


    - Facilitates the escalation, recovery and resolution of Enterprise and Site/Dept impact tickets assigned to Global Data Center (GDC) supported services within agreed Service Level of Agreement (SLA), ensuring minimal business impact of an incident.
    - Facilitates communication by providing timely bulletin updates to the technical teams, business unit representative, platform/service managers, and IT management for any enterprise/major incidents and scheduled maintenance activities via bridge conference call, email and instant messenger.
    - Proactive monitoring of critical IT systems and applications located in Emerson’s Global Data Centers (GDCs), using the monitoring tools such as HP Performance Manager, NMMi, EPIC, Compuware (Oracle Enterprise Dashboard), SPLUNK, SecureWorks Endpoint manager etc.
    - Perform basic diagnosis, monitoring, and triage of Network equipment, Circuits, MPLS, ISP, Physical Connections (LAN, WAN, Wireless).
    - Post-Incident Processes governance (in case of Enterprise Impact Incidents) and support in RCCA (Root Cause Corrective Action) Document facilitation, escalations and follow ups.
    - Responsible for planning, updating and developing operational procedures in order to improve activity and efficiency of the Emerson Operations Center.
    - Ability to work independently in a fast-paced dynamic environment; must be an excellent team member and self-starter.
    - Communicate any related network, circuit, router, security and switch issue to external vendor, site contacts and technical supports.
    - Perform basic troubleshooting and restores routine technical services within the scope by analyzing, identifying and diagnosing faults and symptoms using established processes, work instructions and procedures.

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