Customer Support Representative with fluency in following languages: Czech-Slovak, Dutch, French, German, Greek, Hungarian, Italian, Portuguese, Polish, Spanish

Employer: Schneider Electric
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 31.10.2014
    Remote work: On-site
    Short company description

    Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

    Our mission is to be your digital partner for Sustainability and Efficiency.

    We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

    We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

    Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

    Requirements

    Bachelor’s Degree
    - Minimum 1 year of experience preferred
    - Intermediate English and one of the following languages: Czech-Slovak, Dutch, French, German, Greek, Hungarian, Italian, Portuguese, Polish, Spanish
    - Previous experience in customer support is desirable
    - Ability to multitask (logging queries while speaking with customers)
    - PC skills (Microsoft, Windows, ERPs)
    - Basic aptitude for learning technical concepts essential
    - Excellent interpersonal, communications and time management skills
    - Ability to work on own initiative but also as part of a team
    - Good verbal and written communication skills are required

    Responsibilities

    - Providing post sales support to customers on UPS (uninterrupted power supply)
    - Validate entitlement, assisting customers with unit diagnosis and troubleshooting
    - Logging customer details and problem description for all Customers
    - Escalating cases to the technical support engineers for advanced troubleshooting and resolution
    - Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments
    - For pre-sales customers this will involve referring customers to local resellers/creating web orders, once customer’s specific needs have been identified
    - Advising customers on the correct solution for their requirements
    - Respond to requests on product pricing and features
    - Follow up on leads generated from marketing activities
    - Identify opportunities from the leads and enter opportunity into the system
    - Provide language support to escalation teams where necessary

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