Catalogue Operations Analyst

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Vezi toate job-urile Catalogue Operations Analyst active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 29.11.2014
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte


    Bachelor degree
    Proficient Business Communication Skills
    PC and Microsoft Office tools knowledge (Windows, Outlook, Office, etc.)
    Mastery in English & any other European language (written and spoken)
    Financial and Accounting knowledge would be an advantage



    Strong understanding of the activities in the near/offshore environment
    Previous experience with procedures, rules and regulations
    Customer service skills
    A high level of business ethics which entails complying with certain internal procedures
    Strong organizational and interpersonal skills
    Excellent communication to all levels of management
    Strong team player
    Experience with catalogue tools and processes would be a plus
    Logical and analytical thinking
    Ability to work effectively in diverse, foreign and multi-cultural environments
    Ability to cope with peak workloads and short deadlines

    Responsabilitati


    Analyze requests to create/modify catalogue content and validate request against any appropriate business rules
    Work with all internal stake holders on a seamless deal product implementation process
    Validate request against catalogue standards and system specific catalogue structure.
    Build/construct catalogue (File to upload / manual catalogues)
    Timely Update relevant catalogue tools/systems
    Coordinate and notify the release of the catalogue
    Perform Catalogue reviews to monitor implementation of standards
    Supports end to end business process, including execution of Change Management process activities
    Address escalated catalogue management items
    Understanding of hierarchical structures and dependencies
    Communicate with the customer about the catalogue.
    Take initiative to improve existing processes quality and cost-wise
    Internal process compliance and adherence
    External process compliance and adherence
    Active involvement in maintaining the process documentation updated
    Maintaining a high level of customer satisfaction through proactive communication and high data accuracy
    Ensure that established business control standards are applied to all engagements and fully compliant to audit requirements, thus assuring company’s financial security
    Complying with company Code of Business Conduct
    Good understanding and adherence to company values
    Good understanding and use of company internal connections
    Provide solutions and improve process using Excel knowledge

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