Catalogue Operations Analyst
Acest job nu mai este activ!Vezi toate job-urile Prohuman active.Vezi toate job-urile Catalogue Operations Analyst active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 29.11.2014 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
Bachelor degree
Proficient Business Communication Skills
PC and Microsoft Office tools knowledge (Windows, Outlook, Office, etc.)
Mastery in English & any other European language (written and spoken)
Financial and Accounting knowledge would be an advantage
Strong understanding of the activities in the near/offshore environment
Previous experience with procedures, rules and regulations
Customer service skills
A high level of business ethics which entails complying with certain internal procedures
Strong organizational and interpersonal skills
Excellent communication to all levels of management
Strong team player
Experience with catalogue tools and processes would be a plus
Logical and analytical thinking
Ability to work effectively in diverse, foreign and multi-cultural environments
Ability to cope with peak workloads and short deadlines
Analyze requests to create/modify catalogue content and validate request against any appropriate business rules
Work with all internal stake holders on a seamless deal product implementation process
Validate request against catalogue standards and system specific catalogue structure.
Build/construct catalogue (File to upload / manual catalogues)
Timely Update relevant catalogue tools/systems
Coordinate and notify the release of the catalogue
Perform Catalogue reviews to monitor implementation of standards
Supports end to end business process, including execution of Change Management process activities
Address escalated catalogue management items
Understanding of hierarchical structures and dependencies
Communicate with the customer about the catalogue.
Take initiative to improve existing processes quality and cost-wise
Internal process compliance and adherence
External process compliance and adherence
Active involvement in maintaining the process documentation updated
Maintaining a high level of customer satisfaction through proactive communication and high data accuracy
Ensure that established business control standards are applied to all engagements and fully compliant to audit requirements, thus assuring company’s financial security
Complying with company Code of Business Conduct
Good understanding and adherence to company values
Good understanding and use of company internal connections
Provide solutions and improve process using Excel knowledge
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