Collections Analyst with Hebrew Skills - Job# 1317545

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:

First level university degree with a focus in business or economics recommended or equivalent experience.

Typically 0-2 years of experience



Knowledge and Skills Required:

Good written and verbal communication, negotiation, and conflict resolution skills.

Basic accounting knowledge

Advanced level of Hebrew and English and Hebrew

Good problem solving skills

Familiarity with computers

Basic prioritization skills

Basic understanding of collection processes and financial concepts

Basic influence skills

Customer/Internal Partner Engagement:

· Identify appropriate customer contacts to obtain payment or identify and resolve issues

· Follow up in a timely manner on aging items, customer requests or issues via phone, fax or email.

· Document all collections activities in designated system/local files following standard commenting procedures



Escalations and Internal Collaboration:

· Escalate issues following standard processes to C&C resources, internal partners or customer contacts as appropriate with minimal supervision:

o Identify disputed items and assign to appropriate owners escalating to drive resolution as needed

o Identify, investigate and escalate “at risk” customers and disputes, making recommendations on reserve or write off decisions

o Identify, investigate, and obtain appropriate approvals for refunds, write-offs and offsets as per policy and process



Planning and Governance:

· Prioritize actions and workload to meet/exceed metrics with minimum supervision.

· Forecast month-end/quarter end aging results for assigned portfolio.

· Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.

· Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements



Development Activities:

· Complete required training scheduled by HP and/or C&C management in a timely manner

Support or participate in projects at team, region or global level as assigned

Collections

Manages and collects on an accounts receivable portfolio, ensuring timely payment of HP receivables and resolution of customer issues preventing payment.
Responsibilities may include the following depending upon job level:
- Builds strong customer relationships to ensure world class TCE and win/win outcomes are achieved.
- Leads and participates in local projects that enhance operational efficiencies within Collections organization.
- Leads or participates in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.