Technical Support Engineer - Dutch speaker

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Multi-Lingual – fluency in English & Dutch
Passionate about technical field
Analytical and problem solving skills
Excellent communications skills
Computer literate

Providing level 1 and level 2 technical support to customers via telephone for Honeywell Security Group products – intruder, video and access control. This includes:
- Resolution of customer product issues by providing technical help and advice on customer queries
- Verifying field problems on product
- Logging all reported issues on SalesForce.Com (SFDC)
- Providing detailed information on unresolved customer issues to the Regional Sales Support team
- Escalation of identified product issues to Sales Support Product Leaders.
- Provide customer feedback on product improvements to Sales Support Product Leaders and Product Management.
- Provide feedback on common product issues and level of product calls to Product Managers.
- Provide customer training requirements, based on frequency of calls by company/engineer and level of customer knowledge to regional Sales Support team.
- To achieve technical and knowledge excellence for the Honeywell security portfolio for the regions supported and to maintain this knowledge in respect to all product and legislation/approvals changes

Honeywell Security Group (HSG) is a strategic business unit in Automation and Control Solutions (ACS). HSG is a leading innovator, manufacturer and supplier of electronic security technology protecting millions of homes, businesses and government facilities across the globe.

Link to One Honeywell Culture video from Honeywell YouTube Channel: http://www.youtube.com/watch?v=CcMf_TFS0kA