L1.5 IT Support Specialist (English only)

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Angajator: SII Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.11.2014
    Remote work: On-site
    Scurta descriere a companiei

    We are a leading technology company who constantly empowers people to envision and reach their full potential.

    People are the foundation of our company. This is why we encourage and support them in every initiative and step of their career, valuing talent, energy and commitment over immediate resources’ availability and empty numbers. The engine of our growth and performance is being powered by their
    open-mindedness, fairness, and team spirit.

    What sets us apart is our ability to take up new challenges and learn every day in our common effort to exceed our customers’ expectations and expand the frontiers of technology innovation.

    We identify gifted, open-minded and committed specialists, willing to evolve both as professionals and as human beings and we put all our efforts in helping them perform at their best.

    We welcome people:
    • Eager to take on new challenges and learn new things;
    • Who put their heart, mind, and soul into everything they do;
    • Who enjoy sharing knowledge and have team spirit.

    If you are ready to engineer your future, join our team now!

    Cerinte

    Mandatory skills:

    - Good language skills: English;

    - Good communication skills;

    - Ability to work under pressure;

    - Ability to multitask;

    - Ability to work in a team environment;

    - Proactive and intuitive;

    - Available to work in a 24x7 shared model;

    - General IT knowledge: must have: Windows OS, Android OS, MS Office.

    Nice to have skills:

    - Networking, Active Directory, IEM, Database, SQL, ServiceNow, Maximo;

    - Understanding of financial concepts is a plus.

    Responsabilitati

    Job description:

    - Providing initial technical software support to clients;

    - Interacting with client and company functions consistently until problem solution;

    - Analyzing problems/situations, understanding problem impact on client business;

    - Applying problem solving techniques;

    - Responding to client queries, providing timely resolutions to client issues;

    - Maintaining highest client satisfaction;

    - Maintaining positive client relationships even in severe and high pressure situations;

    - Logging all related activities using the appropriate tool for each customer query an handling client data securely;

    - Employing client‘s standard support delivery methodologies and tools;

    - Performing in international software support delivery processes and environments;

    Alte informatii

    - Interesting salary conditions

    - Undetermined period of contract

    - Career plan (professional, academic and financial)

    - Medical insurance

    - Official trainings and certifications

    - Yearly professional evaluation

    - Financial benefits based in the company partnerships

    - Professional and friendly working environment

    - Join a multinational company

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