Software Support Sales Representative - German Speaker (job number #1333448)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

• Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers.
• Mastery in English and local language as well as German.
• Basic knowledge of the end-to-end process of sales operations.
• Good knowledge in business administration
• Business comprehension
• Ability to structure and apply basic organizational skills to manage daily operational issues.
• Basic problem-solving and analytical skills.
• Training skills (internal and external)
• SAP know-how
• Proven negotiations skills and techniques
• Excellent skills in verbal and written communication with both external and internal customers
• Proven abilities in customers relationship management
• Initiative and ability to work under pressure
• Customer service (customer care) ability is compulsory as long as solving problems with sales teams, finance and external clients is an important component of this job
• Time management skills and ability to handle complex tasks, client needs and processes
• Understanding of basic accounting techniques
• Solid PC Knowledge (Word, Outlook, Excel, PowerPoint, database in general)
• Salesforce.com skills would be an advantage
• Ability to learn and effectively use of Customer Support tools/resources
• Proactive in learning new versions, products, modules
• Team Spirit

Acts as a first point of contact for ongoing customer accounts/HP Partners on daily operational matters.

Assures the check and resolution for all order-/ revenue- / and business relevant issues.

Maintains an enhanced TCE through proactive communication and high level of data quality handling.

Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with BPO/GBS BACK OFFICE.

Translates customer requests (in countries w/o GBS BACK OFFICE language support). Replies to BPO/GBS BACK OFFICE Questions

Acts as interface between support sales, support business, delivery, GBS BACK OFFICE, process development and the customer. Makes sure that questions are answered.

Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, cancellations, invoicing).

Assures check and balance function, business controls and audit compliance in order to secure HP’ s financials

Assures the admin responsibility for contracts activation. Assure that they are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures.

Occasionally needs to take over lead functions for customer projects from administrative point of view.

Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.

Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
Analyzes processes and business cases in order to provide solutions for improvement.
Assures that all documents are imaged in a timely manner
Ability to negotiate effectively with a predilection for correct decision making and deadline
Effectively manage workload to ensure renewals in a timely manner
Contacts customers with cancelled support in order to identify win back opportunities
Ensures forecast accuracy ( ATR/SalesForce.com)
Clear and concise documentation of all pending accounts
Priority management
Takes appropriate actions according to HP procedures and policies
Strong analytical skills