L1 Technical Support Engineer (shift schedule)
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Employer: | Easyhost |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 04.03.2015 |
Remote work: | On-site |
Easyhost is one of the pioneers of the hosting market in Romania, that was launched in 2006 as part of Hostway Corp.
With an international presence, we are one of the biggest players in enterprise hosting products: dedicated servers , cloud hosting, server management, guaranteed by our 5 datacenters in 3 different countries.
With offices in both Romania and the U.K., Easyhost presently aims to be the provider of technology that supports business growth sites in Romania and wants to always be close to our end-users.
Our culture was born from the common passion for technology and our dynamic approach of the projects, being developed by every member of our team following the open-source model.
- Able to master the support of the customers
- Sufficient technical background and knowledge so as to provide successful support with confidence
- Basic knowledge of computer hardware and software
- Basic knowledge of PHP, MySQL, DNS, FTP, SSH, mail, ASP, MSSQL, Apache, Cpanel, Windows, Linux
- Able to listen and understand clients' needs accurately and quickly,
- Good oral and written communication skills,
- Good presentation skills,
- High energy and positive attitude;
- Capacity to handle multiple tasks
- Problem solving abilities;
- Able to work in shifts; (mandatory)
- Fluency in English (mandatory)
- Experience in a call center or a customer service related area is an advantage
- Survey problems that are brought to his attention by customers
- Solve the technical problems that were brought to his attention by customers
- Explain technical information in an easy to understand manner
- Report the problems
- Seek advice when faced with complex issues/problems
- Follow up with customers and other persons involved to ensure complete customer satisfaction
- Provides support to carry out OS installations and configurations on servers following existing procedures.
- Follow security measures and procedures at all times, for the protection of the customer and company.
- Help verify and modify the work procedures and technical solutions
fix salary
the possibility to develop a career in the technical field
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