Customer Service Analyst with German

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

• Technical awareness in the following: Windows Operating Systems, (Windows XP, Windows 7) Microsoft Office (Office 2007/10);
• Fluent in German AND English;
• Strong customer service attitude;
• Flexible for shift working. Shift pattern in place covering 7:00 a.m. to 8:00 p.m. CET Monday-Friday and on call at weekend, public holidays.

• Provides 1st or 2nd level IT Support;
• Performs initial level of problem identification and attempts resolution;
• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed;
• Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses;
• Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base;
• Shares information required for the team to be successful.