Vendor Management Specialist

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

•University Degree
•Purchasing, Sales or Administration experience
•Understanding of Financial Management (Invoice handling, raising Purchase Orders
•Experience of working in the contractual/legal context
•Fluent in English AND French
•Commercial acumen
•Decision making skills
•Negotiation skills
•Time management; ability to manage multiple priorities
•Problem solving skills
•IT literate, particularly intermediate/advanced MS Excel and Database skills
•Ability to work in a multi-cultural environment
•Ability to work remotely and virtually with others
•Team player
•Work on own initiative
•Ability to grasp concepts quickly
•Able to understand the Xerox Services business and HR Shared Service offering
•Able to understand the client drivers for outsourcing

Provides a range of support to Vendor Management Operations (VM) in the sourcing of external and internal training provision on behalf of clients, which includes: day to day contact with Client L&D/Curriculum/Programme Managers; training vendors/providers; learners; internal Xerox Services Training Administration (TA) team; Internal Accounts and Finance Department and other internal functions (e.g. HR, IT).

The scope of this role will entail the effective delivery of ‘Managed Service’ as required by the contract and/or specific programmes/curriculums.

This role involves the day to day processing of purchase orders, invoice management and gathering relevant data for required management information.

Utilises a range of IT software and tools and works to standardised agreed processes.

The candidate should be able to demonstrate a range of skills and abilities gained through experience in a similar client/supplier facing role, and able to display their ability to work under pressure in a new and evolving environment whilst meeting service level agreements.

The suitable candidate must be able to operate efficiently in at least two languages, 1) to be English and 2) the client country your role supports (French, German, Spanish).