Vendor Management Team Leader

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

•University Degree
•Purchasing, Sales or Senior Administration experience at a supervisory level or above
•Understanding of Financial Management (Invoicing Management, Purchase Orders)
•People Management skills and coaching
•Experience of working in complex, high change and high performance environment
•Fluent in English
•People Management and coaching skills
•Decision making skills
•Negotiation skills
•Team management and working skills
•Commercial acumen
•Problem solving skills
•IT literate, particularly intermediate/advanced MS Excel and Database skills
•Ability to work in a multi-cultural environment
•Ability to work remotely and virtually with others
•Work on own initiative
•Confident and professional telephone manner
•Ability to grasp concepts quickly
•Able to understand the Xerox Services business and HR Shared Service offering
•Able to understand the client drivers for outsourcing

•Effectively manage the team in delivering the day to day external training requests:
◦Evaluates information received and assesses learner requirements
◦Ensures accuracy of information received and if applicable requests or clarifies further information from the client
◦Provides direction for the team
◦Conducts 1-1’s and performance reviews with each team member to ensure development focus
◦Delegates and allocates tasks for the distribution of work throughout the team in order to meet service level agreement / targets

•Effectively manages day to day contact with external vendors or training bodies:
◦Liaise with training administration team leader to ensure a cohesive and collaborative relationship to meeting the clients requirements

•Liaise with client organizations:
◦Work with the client’s Learning & Development departments and learners to ensure requests are fulfilled satisfactorily

•Provide Management Information to the VM Country Lead
•Support the team in proactively identifying cost-saving initiatives
•Query resolution of:
◦Vendor/Training supplier requirements
◦Client L&D questions and queries
◦Escalated client delegate questions and queries

•Proactively identify recommendations for process improvements in conjunction with the client and internal departments and implement accordingly:
◦To existing processes
◦New processes
•At peak request times; TL needs to process requests and support team in achieving performance targets