Customer Care Assistant with English and French

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

• Language skills, fluency in English and French (minimum B2 level)
• Good communication skills and customer focus
• Multi-tasking and adaptability
• Fast learner
• Sustained work capacity
• Computer skills (fast user) and MS Office package knowledge.

• In-bound calls from employees mostly about log-in and navigational inquiries for Workday and LMS
• Respond to e-mail inquiries, e-mail support is English only
• Callers can also leave messages via voicemail; our new colleague would also have to respond to voicemails and call the customer back
• They will also do High Volume Recruiting (manual encoding work)

We are looking to fill this position as soon as possible. Please apply only in the nature specified.

We thank everyone for applying, however only successful candidates will be contacted for an interview.

You can apply online or send your application in English directly to diana.arghire@xerox.com with the title “Customer Care Assistant with English and French”.