Level 1 Support Specialist with German

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

- Availability to work in shifts (service is 24x7)
- Proficient in relevant computer applications (Internet explorer, Outlook, Microsoft Office);
- Technical background & university
- Organizational skills (organizing and leading meetings regarding major issues)
- Fluent German, Advanced English
- Event handling, Incident management skills
- Problem solving and analysis skills
It’s an advantage to have:
- Experience with Nagios, HPOV, Cacti

- Monitor servers and applications performance and availability and respond accordingly through service requests
- Event Management (analyze alerts and logs)
- Following pre-defined procedures and documentation to aid timely task resolution
- Provide metrics for capacity management purposes
- Batch execution
- Create and update reports
- Assists in the development of new environmental monitoring procedures, protocols
- Event management and first level support of incidents
- Tracking of tickets
- Tracking of deployments
- Moderation of technical conferences (major incidents) & escalation management