Support Level 1

We are a leading technology company who constantly empowers people to envision and reach their full potential.

People are the foundation of our company. This is why we encourage and support them in every initiative and step of their career, valuing talent, energy and commitment over immediate resources’ availability and empty numbers. The engine of our growth and performance is being powered by their
open-mindedness, fairness, and team spirit.

What sets us apart is our ability to take up new challenges and learn every day in our common effort to exceed our customers’ expectations and expand the frontiers of technology innovation.

We identify gifted, open-minded and committed specialists, willing to evolve both as professionals and as human beings and we put all our efforts in helping them perform at their best.

We welcome people:
• Eager to take on new challenges and learn new things;
• Who put their heart, mind, and soul into everything they do;
• Who enjoy sharing knowledge and have team spirit.

If you are ready to engineer your future, join our team now!

• Fluency in English
• Proven IT education and 1 year job experience
• Specialized know how on Windows, Active Directory
• Proven remote support know-how (patches etc.);
• Problem solver orientation;
• Very good analytical skills;
• Fast learner
• Customer facing experience;
• Telephone skills with good voice tone and pitch articulation and overall speech quality;
• Customer focus;
• Positive attitude

•Providing initial remote Windows 7 support to clients;
• Consistently interacting with customer and supervisors to have the issue solved;
• Analysing problems/situations, understanding problem impact on client business;
• Applying problem solving techniques;
• Responding to client queries, providing timely resolutions to client issues;
• Maintaining positive client relationships even in severe and pressurized situations;
• Follow service desk procedures;
• Redirect problems to appropriate resource;
• Identify and escalate situations requiring urgent attention;
• Track and route problems and requests and document resolutions;
• Stay current with system information , changes and updates;
• Make sure the process conformity and SLA are accomplished