TEAM LEADER with French

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

General skills and experience:

- Fluent in French (spoken and written)
- Previous experience Management position in a call center environment - experience in a Fraud Management Department or a Back Office Department is a plus


Managerial/Supervisory experience
- Excellent people management and leadership skills
- Create an environment orientated to trust, open communication, creative thinking & cohesive team effort
- Motivate & inspire team members
- Lead by setting a good example (role model)
- Facilitate problem solving & collaboration
- Coach team members and provide feedback


Communication skills:
- Management informing and excellent collaboration with the external client
- Ability to communicate in an assertive way


Analytical and organisational skills:
- Analyze team results and draw relevant conclusions
- Create and implement action plans
- Delegate activities to the team members
- Handle deadlines

- Manage people, tools, processes and procedures to ensure on time delivery of service to a dynamic and varied customer base
- People Management - provide day-to-day coaching, direction and leadership to front line team members
- Includes performance management and development; facilitating team meetings; escalation resolution and response
- Implement and track appropriate performance objectives and measures to support team members and customer satisfaction while maintaining operational excellence and cost effectiveness
- Identify, plan and execute key operational improvements to enhance customer experience
- Proactively observe and report real-time call drivers that impact the customer experience

What we offer

Stable job - we offer permanent labor contracts
International career - we offer regular training (TELUS Academy) and international career opportunities
Multilingual exposure - we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!