Advisor - Fraud Management with Italian and English, Vodafone Shared Service Romania

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

• A proven ability to communicate
• Very good knowledge of Italian language spoken and written
• Knowledge of customer and credit management processes
• Knowledge of Office tools like excel, word
• Knowledge of Italian (advanced) and English (medium)
• Good analytical and interpersonal skills
• Willingness to work in Team
• Availability to work in shifts (24x7).

The fraud analyst has the goal of identifying fraudulent behavior by a third party to the detriment of Vodafone Italy and to put in place any measures at its disposal to prevent and control the economic losses.

Moreover the analyst with his activity take the actions to safeguarding the Brand reputation of Vodafone.

• Increase the scope of Vodafone customer base and services that are currently monitored for instances of fraudulent activity.
• Managing customer queries and complaints by phone, email
• Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction
• Following Department procedures to make timely and accurate decisions regarding fraudulent activity.
• Provide support to colleagues in the credit department and call center for handling critical customer
• Identify new potential fraudulent behavior and support improvements in fraud detection, management and reporting

In exchange, we offer you:

• Private medical and dental care insurance
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Project specific training
• A youthful and multicultural working environment with dedicated professionals and great development opportunities

Don’t miss this unique opportunity to enjoy a high challenging profile role, to progress in your career and to develop experience within a world leading and multinational organization.

Vodafone Shared Services Center is part of a Global Services Center and will cater for Vodafone operations in different countries, as well as for the Vodafone Group. Our success comes from the outstanding people that make it happen for our customers every day!

We’re at our best when you’re at yours!

Vodafone
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