Service Desk Team Leader with German - Vodafone Shared Services Romania

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

We’re looking for someone who:
• Speaks German at an advanced level and English at medium level;
• Has 5 to 8 years of experience preferably in ITIL, Service Desk or related discipline;
• Has supported an enterprise environment that included: Network drives – SSP, Printing, Intranet/Sharepoint/Teamroom, Outlook/Exchange/OWA, Lync Telephony, User Access Management, Win8, Virtual Private Network, BlackBerry, Pushmail/Airwatch, Citrix , Business Apps, Remedy, MyIT, SAP.
• Has used an IT Service Management tool (BMC Remedy or similar).
• Has people management experience and very strong communication skills;
• Is able to develop and maintain excellent customer relations;
• Is able to work effectively under pressure;
• Is analytic, consistent, persistent;
• Is a natural problem solver.

What exactly will you do?
• Ensure that the Service Level Targets / Service Level Objectives within the SLA are met;
• Measure and Service Level Report for IT Services;
• Build strong relationships with internal and external IT service groups, as well as other ITIL; processes, in particular Contract management, Supplier Management, Change Management; Incident Management and IT Service Management;
• Identify and efficiently manage stakeholders, customers and key users;
• Continuously look for improvement of current ways of working;
• Lead a team of up-to 20 IT Service Desk agents.

We offer you:
• Private medical and dental care insurance
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Project specific training
• A youthful and multicultural working environment with dedicated professionals and great development opportunities
Don’t miss this unique opportunity to enjoy a high challenging profile role, to progress in your career and to develop experience within a world leading and multinational organization.

Vodafone Shared Services Center is part of a Global Services Center and will cater for Vodafone operations in different countries, as well as for the Vodafone Group. Our success comes from the outstanding people that make it happen for our customers every day!

We’re at our best when you’re at yours!

Vodafone
Power to you

Due to current immigration restrictions, we are welcoming applications from the persons who have the legal right to work in Romania (these means the citizens of EU countries).