Collections Analyst with Hungarian Skills- Job# 1324691

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:



· first level university degree with a focus in business or economics recommended or equivalent experience.

. advanced level of Hungarian and English.

· typically 2-4 years of experience in collections.



Knowledge and Skills Required:



· written and verbal communication, negotiation, and conflict resolution skills.

· accounting knowledge.

· problem solving skills.

· computer skills.

· prioritization skills.

· basic understanding of risk mitigation tools.

· understanding of collection processes, financial concepts and influence skills.

Analyzes and recommends customer credit limits based upon credit scores..
· Investigates potential credit fraud and works closely with internal security and business partners to resolve.

· Resolves credit issues independently

· Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit

· Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.

· Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.

· Recognizes trends for nonpayment and resolves issues by engaging internal partners.

· Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.

· Analyzes at-risk customers and recommends account strategies to prevent delinquencies.



·Impacts a medium value portfolio of customers.

·Ability to influence moderate value of collections.



Collections

Manages and collects on an accounts receivable portfolio, ensuring timely payment of HP receivables and resolution of customer issues preventing payment.
Responsibilities may include the following depending upon job level:
- Builds strong customer relationships to ensure world class TCE and win/win outcomes are achieved.
- Leads and participates in local projects that enhance operational efficiencies within Collections organization.
- Leads or participates in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.