EB Suite Global Support

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Experience:

Similar professional experience in a support position is a plus
Active engagement in analyzing performance reports and indicators

- Technical University degree
- HTML, JavaScript, C/C++, MySQL knowledge
- Very good command of English

Account Administration

Releases planning, tests and communication (patches, other changes) in relation with IT

Technical support (connection with IT and external vendor)

Skills:
Customer centricity
Assertive, highly adaptable, organized, oriented towards the details, and with a mind set oriented towards trouble shooting
Excellent communication skills



Application Training

Enhancement functional analysis, specifications, setup, tests in close collaboration with the process owner

Reporting design and development

Identifies performance indicators and monitors agents activity

Identifies performance improving action points



Must be a self starter and able to identify key areas of process improvements as well as identify solutions to a complex process.