Junior Technical Writer

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

• Excellent oral and written English communication skills, self-motivated, detail-oriented and have the ability to work well independently and as part of a team
• Ability to describe and communicate a process, system and/or product in an organized professional document
• Knowledge of documentation process, including writing, editing, graphics, production, Help authoring and information design
• Active listening skills
• Active learning skills (proactive in learning a new business)
• Knowledge of authoring tools including, but not limited to Robohelp/RoboHTML, Framemaker, HTML Microsoft Word, Adobe Acrobat is preferred.
• Willingness and desire to grow and develop in a fast-paced, exciting environment
• 0-3 years of technical writing or equivalent experience writing customer-facing software documentation.
• Finance/Computer Science/English

Nice to have:

• Experience using graphics effectively to communicate ideas, managing multiple technical writing assignments, writing logical instructions is a plus
• Experience documenting C++/C# APIs, software implementations or financial concepts is a plus
• Financial software experience is preferred.

Responsibilities:
• Work with development teams, product managers and business centers to develop, write and maintain end-user, system administration and/or developer documentation.
• Work with other writers to develop and maintain online Help, tutorials and release notes.
• Learn the product functionality through interviews with subject matter experts, personal use and experimentation.