Collections Analyst with advanced German- Job# 1332297

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:

· First level university degree with a focus in business or economics recommended or equivalent experience.

· Typically 2-4 years of experience in collection.

. Advanced level of English and German.



Knowledge and Skills Required:



· Written and verbal communication, negotiation, and conflict resolution skills.

· Accounting knowledge.

· Problem solving skills.

· Basic computer skills.

· Prioritization skills.

· Basic understanding of risk mitigation tools.

· Understanding of collection processes and financial concepts.

Portfolio:

· Relationship driven accounts, somewhat complex in nature

· Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships

· May act as resolver for designated self-resolving accounts



Customer/Internal Partner Engagement:

· Identify appropriate customer contacts to obtain payment or identify and resolve issues

· Proactively make regular contact with customers via phone, fax or email

· Respond and follow up promptly on customer requests or issues

· Build and maintain internal HP (sales, credit, order management, etc.) and external customer relationships

· Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues

· Understand the customers’ business and organizational structure at a high level, potentially across countries and region

· Document all collections activities and key customer payment behaviour details in designated system/local files following standard commenting procedures

·

Escalations and Internal Collaboration:

· Escalate issues following standard processes to C&C resources, internal partners or customer contacts exercising independent judgment and building positive relationships :

o Identify disputed items and assign to appropriate owners, escalating to drive resolution as needed

o Identify, investigate and escalate “at risk” customers and disputes, making recommendations on reserve or write off decisions

o Identify, investigate, and obtain appropriate approvals for refunds, write-offs and offsets as per policy and process



Collections

Manages and collects on an accounts receivable portfolio, ensuring timely payment of HP receivables and resolution of customer issues preventing payment.
Responsibilities may include the following depending upon job level:
- Builds strong customer relationships to ensure world class TCE and win/win outcomes are achieved.
- Leads and participates in local projects that enhance operational efficiency within Collections organization.
- Leads or participates in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.