Customer Service Representative / Analist Servicii Client

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than 127 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.

- studii superioare in domeniul comercial sau tehnic, ideal cu experienţă in vanzari directe sau vanzari si consiliere tehnica prin telefon;
- angajament, responsabilitate si orientare catre Client;
- cunostinte solide in utilizarea: Microsoft Office (Excel, Ppt, Word), Outlook, Internet; avantaj cunostinte operare SAP by Design;
- buna cunoastere a limbii engleze;
- pasiune pentru vanzari, bune abilitati de comunicare scrisa si verbala, proactivitate.

- realizeaza vanzari prin telefon oferind clientilor informatii despre produsele inovative si serviciile unice Hilti, participand activ la realizarea planului si a obiectivelor de vanzari ale echipei;
- promoveaza intreaga gama de produse si servicii Hilti clientilor existenti si potentiali;
- intocmeste oferte, facturi, certificate de garantie, documente de expediere a produselor, solutioneaza reclamatiile clientilor, mentine si actualizeaza informatiile din baza de date clienti;
- contribuie semnificativ la munca in echipa orientata catre Client prin colaborarea cu toate departamentele Hilti.